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The Housing Services Case Manager is responsible for the provision of case management services to residents for our unhoused and/or shelter clients.  Responsibilities include administering required assessments, service plan development, monitoring, support, and serving as an advocate for the homeless.  Other responsibilities include provision of appropriate counseling services and follow-up activities, assistance in identifying and securing permanent housing, managing occupancy and physical maintenance of the housing units, dealing with landlords, coordinating services with agency programs and other organizations, developing, and maintaining reports, files, and complying with HMIS requirements.

 

Essential Functions:

Tasks:

  •   Assess Needs of Homeless Families and Individuals
    • Interview homeless individuals to determine immediate and long-term needs and review circumstances surrounding their current situation
    • Complete client risk assessments & other assessments required per grant guidelines
    • Determine client needs regularly and address barriers to achieve personal and economic stability
    • Provide intensive case management to clients with severe mental, physical, and substance abuse issues

 

  • Develop Short and Long-Range Goals
    • Based on the needs assessment, develop plans for obtaining housing while utilizing person strengths to achieve self-sufficiency.
    • Develop a formalized written goal plan containing short-range as well as long-range goals with objectives and responsible parties for each.
    • Develop benchmarks for determining progress toward meeting goals
    • Establish and maintain regular home visits with participating families and individuals to monitor their progress toward completing their goals 
    • Develop and maintain records and files to document client progress and to evaluate the quantity and quality of services provided
    • Maintain accurate records in both CAP60 and Clarity
    • Maintain housing assistance payment calculations. 

 

  • Coordinate Service Plan with Other Organizations and Volunteers
    • Based on knowledge of human service programs, make appropriate referrals for short- and long-term assistance and conduct follow-up
    • Develop coordination linkages with personnel from other service agencies to promote a coordinated team approach to individual cases
    • Serve as an advocate for clients, when necessary, make referrals to all appropriate community resources and coordinate services with other providers
    • Act as a contact for school districts and early childhood programs to ensure little or no disruption in the education of homeless children.  

 

  • Assist in Securing Permanent Housing
    • Assist clients in locating permanent housing
    • Identify resources to assist in paying housing costs, such as those ordinarily available through housing authorities or human service department agencies, and negotiate lease and payment arrangements with landlords and participants
    • Assist clients in completing applications for other rental assistance programs as appropriate.

 

  • Manage all units and/or shelters (leased and/or owned) as needed
    • Maintain logs of occupancy including beginning and end dates
    • Obtain maintenance service when necessary
    • Maintain contact with the landlords to avoid any issues between them and our tenants living in permanent housing

 

Mental Demands:

The employee in this position must be able to:

 

  • Solve practical problems and deal with a variety of variables in these situations
  • Handle stressful situations
  • Portray strong written and verbal communication skills to individuals and groups regardless of age or background
  • Handle multiple tasks at one time
  • Work efficiently under conditions of multiple deadlines and changing priorities
  • Establish priorities, work independently, and proceed with objectives under minimal supervision
  • Work productively in an environment with high levels of interruption
  • Have strong listening skills
  • Effectively communicate written and orally with agency staff and other community partners

 

OTHER RESPONSIBILITIES:  

 

  • Maintain regular contact with the Housing Services Program Manager to apprise him/her of client progress and to assist in the resolution of potential problems
  • Represent Western Dairyland at local collaborative meetings and community events
  • Follow the Program Standards, Order of Priority, and Coordinated Entry Standards established by the Balance of State Continuum of Care
  • Other duties as assigned by the Supervisor

 

QUALIFICATIONS   

 

To perform this job successfully, an employee must:  

 

  • Be able to maintain a high level of confidentiality and respect the dignity of others 
  • Have demonstrated experience with crisis intervention and case management
  • Be knowledgeable of counseling techniques and strategies
  • Be aware of social barriers and problems of homeless and low-income individuals
  • Can conduct one-on-one interviews and assessment of individuals
  • Have excellent computer skills and be proficient in Microsoft Office products
  • Have excellent verbal and written communication skills
  • Have excellent problem-solving skills 
  • Make decisions sometimes immediately based on sound judgment and understanding of program rules and regulations
  • Have excellent multi-tasking abilities
  • Have excellent listening skills
  • Be able to make presentations
  • Be accurate and detail-oriented
  • Have good organizational skills, and be able to assist clients in becoming organized and motivated
  • Work a flexible schedule at times, and work under minimal supervision
  • Be able to establish and maintain good working relationships with other service providers
  • Have excellent time management skills
  • Be able to enter client information into Clarity and CAP60 and meet compliance standards

 

Education and/or Experience:

This position would require a bachelor’s degree in human services or related field or at least four years’ experience in social work, counseling, or related field. Previous experience working with individuals with mental illness and programs in a case management capacity (minimum one year) required. Must be knowledgeable concerning the social service delivery system, human service agencies, and other resources available to the homeless.  The starting wage for this position is $20.92 to 26.15 per hour. 

WESTERN DAIRYLAND IS COMMITTED TO EMPLOYEE WELLNESS AND WORK-LIFE BALANCE. WE HAVE IMPLEMENTED A FOUR-DAY 36-HOUR WORK WEEK!

 

We offer a complete benefit package, including: 

 

  • Health, dental and life insurance
  • 401(k) plan with up to a 6% match (employee contributes 3%, WDEOC contributes 6% for a 9% total)
  • EAP
  • Annual performance-based wage increases of 4% to 6%
  • Vacation
  • Personal leave
  • Paid holidays 
  • Sick leave
  • Flexible work schedule with generous accommodations for family, school, and volunteer commitments
  • Opportunities for continuing education, conferences, and classes
  • WDEOC is a qualified employer under the federal Public Service Loan Forgiveness (PSLF) program.

 

To apply for this position:

 

 

This agency is an equal opportunity employer. Learn more about our organization at www.westerndairyland.org.