District Manager (North Kansas City School District) - School Based Integrated Services

Synergy Services employs compassionate, caring individuals who want to help in our mission to strengthen individuals, families and our community through violence prevention, crisis intervention, shelter, counseling, advocacy and education. If you’re interested in joining our team, please consider our open position below and apply online today!

Position: District Manager (North Kansas City School District)

Program: School Based Integrated Services 

Status:  Full-Time, Anticipated start date for position is November 2026.

Description:
In partnership with the Vice President of SBIS this position is responsible for managing, coordinating and providing leadership training and development for the School Based Integrated Services Program’s (SBIS) staff within assigned school district(s).  District Manager (DM) will be responsible for direct management of assistant managers including resiliency and/or behavioral support, as well as setting the tone for a trauma sensitive approach to district services. DM may provide direct clinical supervision, if qualified or will work in collaboration with SBIS Clinical Manager for support and coaching and direction of district Clinical Coordinator.  DM may supervise interns and volunteers as needed. DM will share administrative duties of the assigned district(s) with the SBIS VP.  See responsibilities below.  

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following and may be done in partnership with the SBIS VP and leadership team:

Quality of Care and Service
• Nurtures a culture that ensures the SBIS staff deliver direct services that demonstrate continuous quality improvement and progress towards meeting the highest practice standards for quality.
• Ensures that the staff take all measures necessary to ensure the safety of clients.
• Supports client choice in care, engagement and help-seeking skills.
• Promotes and teaches resiliency-building skills to empower staff and clients.
• Demonstrates an understanding of the impact of trauma on development, learning, health and social-emotional well-being.
• Demonstrates an understanding of concepts related to secondary traumatic stress, vicarious trauma and compassion fatigue and the impact of these on quality of care.
• Ensures that the policies and practices of the SBIS program are designed to reduce re-traumatization.
• Maintains working knowledge of trauma sensitive school models to guide program design and implementation.  
• Provide direct service in absence of direct care staff, as appropriate, to include but not limited to classroom lessons, resiliency small group and individual lessons, behavioral support services, and clinical support, if qualified.  

Human Resources Management
• Provides leadership to ensure that the program attracts, develops, motivates, and retains a highly qualified workforce.
• Demonstrates, models, and provides coaching to district team(s) on hiring practices that are consistent, inclusive, transparent, trauma-informed and in alignment with the organization’s Human Resource’s expectations.  
• Demonstrates, models, and provides coaching to assistant managers and coordinators on employee evaluation practices that are consistent, inclusive, transparent, trauma-informed, and in alignment with the organization’s Human Resource’s expectations.  
• Selects and develops a cohesive team to successfully implement program and organization objectives.
• Ensures a work environment that promotes trustworthiness and transparency.
• Works collaboratively to help others, including those outside of the program.  
• Demonstrates a positive, willing and flexible attitude. 
• Follows A.C.T. (Acknowledges, Corrects, Thanks) when faced with a complaint or service recovery opportunity.   
• Celebrates success. 

Self-Management
• Behaves in honest, fair, and ethical manner; demonstrates consistency in words and actions; models high standards of ethics;
• Treats others with courtesy, sensitivity, and respect;
• Assesses and recognizes own strength and challenges and pursues self-development; 
• Deals effectively with pressure; identifies skills to build resiliency in self; 
• Listens effectively and communicates clearly and effectively both orally and in writing; 
• Adapts to new information, changing conditions, or unexpected obstacles; 
• Identifies and analyzes problems; weighs relevance and accuracy of information; generates, evaluates, and recommends alternative solutions.

Leadership and Governance
• Demonstrates and articulates the programmatic and organizational vision and mission for assigned district(s). 
• Works with the SBIS Leadership Team to establish and maintain the highest ethical standards for the program and organization.
• Respect the worth of each person by acting with kindness, empathy and cultural sensitivity.
• Recognizes and values diversity and the contribution of employees at all levels of the agency. 
• Act with integrity in relationships with clients, colleagues and community. 
• Practices adherence to Synergy policies and procedures.  Coaches and monitors staff’s adherence to Synergy policies and procedures.  Address performance problems via performance improvement strategies and in accordance with HR guidelines.  
• Participates in Performance and Quality Improvement activities.     

Financial and Grant Management
• Provides accurate and complete service and productivity reports.           
• Demonstrates, coaches, and trains program staff on accurate data entry and utilization. 
• Fosters the integration of programmatic evaluation and data into programmatic planning for advanced learning and growth of the program. 
• Demonstrates an evaluative approach to developing outcome measures. 
• Works collaboratively with the SBIS VP on grant related activities for the program including data management, periodic grant reporting, grant application processes including narrative writing and development of outcome and output measures. 
                                                       
Operational Management
• Identifies obstacles and problems and takes corrective action to achieve plans and goals.
• Ensures that physical environments utilized by staff and clients are safe, and conducive for client care.

Strategic Planning
• Works with the SBIS VP to translate vision and mission into realistic strategic goals and objectives.
• Contributes to and supports implementation of program’s strategic plan.  

Performance Management
• Establishes and maintains a system for managing and monitoring performance.
• Ensures that meaningful and challenging goals for performance improvement are established.
• Holds supervisees accountable for achieving performance standards and goals. 
• Proactively seeks opportunities for continued growth & development. Accepts coaching as part of a supportive culture.
• Monitors and evaluates district(s) productivity and client outcomes.

Community Relations and Communications
• Represents and promotes the interests and the image of the program and organization to governmental entities, at all levels, to the local community, to accrediting bodies and to the public at large as needed.
• Maintain connection and relationship with partner agencies, community stakeholders, and school district partners to support collaboration and effective implementation of trauma sensitive schools.  
• Serves on community committees and/or boards to maintain collaborative relationships.

Principles and Values
Team Work: Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of the Synergy team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed. 

Strategic Thinking: Develops strategies to achieve organizational goals; understands organizations’ strengths and weaknesses; identifies external threats and opportunities; adapts strategy to changing conditions.

Willing to Grow: Accepts accountability for mistakes and uses the mistakes as an opportunity to learn about self and to change future behaviors.

Safety and Security: Observes safety and security procedures; determines appropriate action beyond guidelines; remedies potentially unsafe conditions.

Attendance: Regular attendance is a requirement of this position

SUPERVISORY RESPONSIBILITIES 
Directly supervises employees in SBIS.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.  

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE 
Bachelor's degree from four-year college or university, Masters preferred. Candidate who will provide clinical supervision (not required for position) will also need Master’s degree and clinical license in counseling, social work, or related field with 2 or more  years’ experience in clinical supervision and adherence to necessary licensing board requirements for clinical licensing supervisory status. 

LANGUAGE SKILLS 
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS 
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY 
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS
The employee in this position must have a valid Drivers license.  

OTHER SKILLS AND ABILITIES
The employee must have the ability to type and perform Data Entry/10 key.  Must have the ability to use computer software, including Windows, EXCEL, Word for Windows, PowerPoint, and Access.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand.  The employee is occasionally required to walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee must occasionally lift and/or move up to 10 pounds.  

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.  The noise level in the work environment is usually moderate.

COMMENTS 
The employee in this position must be comfortable addressing large groups and must be comfortable interacting with youth of all ages.

ADDITIONAL REQUIREMENTS
All staff must be 21 years of age, pass a background check (Children’s Division/Central Registry/Child Abuse), drug screen, fingerprint screen, have a valid driver’s license and proof of insurance

Non-Discrimination:
Synergy Services is an EEO employer.  We firmly support the principle and philosophy of equal employment for all individuals, regardless of age, race/ethnicity, religious creed, ancestry, color, sex, disability (including pregnancy), national origin, marital status, political belief, sexual orientation, gender identity, gender expression, genetic testing and screening information, covered veteran status or any other protected category pursuant to applicable federal, state or local laws.

Benefits:
All full-time positions are eligible for generous benefit package including medical, dental, vision, life and disability insurance, PTO, paid holidays and a 401K Plan with Employer Match. Some regular part-time positions are eligible for partial benefits. 

Synergy Services is committed to fostering, cultivating, and preserving a culture of belonging and representation. We feel our staff, interns, and volunteers are among our most valuable assets. We embrace and encourage the differences in life experiences, knowledge, self-expression and unique capabilities that our staff, interns and volunteers bring to their work at Synergy. These aspects strengthen our agency, community, and our work with clients.