Student Assistant (TRIO Program)

GENERAL NATURE OF POSITION

The TRIO programs provide a broad array of services related to academic, financial, career, and personal support to help participants acclimate, thrive, and succeed at San Jose State University.  We are seeking a TRIO Student Program Assistant, reporting directly to the Director, to provide general office support and administrative assistance. Working independently, under general supervision, this position serves as front-line student staff, performing a range of basic office support activities for the TRIO: ASPIRE/McNair programs and assuming other duties as assigned.  
 

ESSENTIAL DUTIES & RESPONSIBILITIES

1. Open/close the main office each day and ensure continuous office coverage during business hours (on a part-time basis).
2. Communicate effectively with all staff and student participants.
3. Professionally greet students and visitors by phone, online, and in person. 
4. Assist TRIO students with check-in/check-out procedures, computer, and printer usage.
5. Assist with general questions about the TRIO: ASPIRE program and the McNair Scholars Program, take accurate and complete messages, or direct questions to the appropriate staff member for assistance.
6. Perform a variety of routine assignments, data entry, upload documents, file documents, print reports, and other materials. 
7. Book advising appointments for TRIO students via phone, online, and in-person.

8. Performs other duties, as assigned.

INTERPERSONAL CONTACTS
● Reports to Program Director
● Interacts regularly with students, staff, and faculty. 

SUPERVISORY RESPONSIBILITIES
none

QUALIFICATIONS
1) Education and Experience
● Must have work-study 
● Must be a matriculated student at SJSU
● Must be in good academic standing
● Preferred office experience working with the target population (first-generation, financially disadvantaged, and/or disabled students).

2)  Knowledge, Skills, and Abilities required
● Demonstrate ability to take on multiple tasks.
● Have strong customer service skills. 
● Excellent computer skills and strong familiarity with internet resources.

3)   Physical Requirement
● Must be able to operate office equipment.
● Must be able to carry, lift, push, and pull materials and objects of up to 25 lbs. occasionally.

4) Complexity of Duties
● Works with minimal direction on all assigned projects.
● Works independently to maintain both electronic and hard-copy records on participants.
● Works in conjunction with staff on assigned projects and duties.

NOTE: This position description aims to describe the general nature and level of work performed by individuals assigned to this job. This document is not intended to encompass all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
 

APPLICATION PROCEDURE

To apply for this position, please submit an application in Handshake.
 

San Jose State University Research Foundation

Research Foundation employment is separate and distinct from San José State University or State of California employment.  Research Foundation employees are not employees of either SJSU or of the state of California.

The San José State University Research Foundation (SJSURF) is a non-profit auxiliary of San Jose State University. SJSURF is totally self-supported.  The majority of the organization’s funding comes from the federal government and other public and private entities.  With annual revenues totaling over $65 million, programs managed through SJSURF cover a rich diversity of applied research, public services, and education-related activities.

SJSURF is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status or any other consideration made unlawful by federal, state, or local laws. It also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.