Maintenance Field Supervisor

Job Description:  Maintenance Field Supervisor
 

CLASSIFICATION PURPOSE

This exempt, supervisory job classification is responsible for ensuring execution of efficient crew production, job quality, exceptional customer service, and employee safety; perform related work as required.
 

ESSENTIAL FUNCTIONS

The examples of functions listed in this job description are representative, but not necessarily exhaustive, of any one position in this job classification.  Management may assign other functions not listed herein at its sole discretion.

• Consistently exceeds customer expectations; 
• keeps Maintenance Manager informed about customer issues; 
• ensures all jobs are completed according to plans, are within budget, and according to deadlines;
• manages tools and equipment delivery, storage, operation, and maintenance;
• supervises, hires, manages, trains, develops, disciplines, and evaluates employees;
• holds staff accountable for safety, efficiency, and quality control; 
• communicates Company goals to employees;
• ensures employees are results-oriented and able to operate as a team;
• role models ethics and integrity, as well as positively promoting Company culture; 
• networks in the local area to recruit field employees; 
• coordinates pre-employment drug testing, verifies work history, collects new hire paperwork, submits paperwork to Office Manager, and conducts new hire orientations;
• ensures all employees are trained on safety, productivity, job quality and customer service;
• manages crew productivity on each job and ensures jobs are completed on or before total estimated hours;
• reviews direct labor timecards for accuracy to ensure all labor hours are accounted for according to Company, local, state, and federal guidelines;
• communicates with branch staff as needed regarding employee issues;
• oversees dispatch, scheduling, and equipment, vehicle, and tool inspections;
• conducts and manages safety training; 
• monitors and enforces safety practices and policies;
• completes checklist items; 
• helps to identify potential enhancement work; 
• solves customer problems quickly and effectively, with adequate follow-up to Maintenance Manager; 
• communicates daily expectations from the Maintenance Manager to the Crew Leaders; 
• helps Crew Leaders comply with all company procedures; 
• ensures training programs are available to employees and that certifications are obtained and kept current;
• provides coaching to employees; 
• works with Crew Leaders to perform all tasks according to contract, quality standards, and budget terms; 
• communicates well with others (e.g., supervisors, Crew Leaders, customers); 
• ensures all job quality performance expectations are met in accordance with company standards; 
• handles chemicals (e.g. fertilizers, containers, SDS) properly; 
• monitors and programs irrigation controllers; understands proper pest and weed control methods; 
• understands the relationship between job quality and customer service, satisfaction, and retention; 
• oversees yard departure and yard arrival tasks (e.g. vehicles parking, unloading debris, storing tools);
• tracks efficiency standards; 
• makes minor repairs to equipment; 
• works with Crew Leaders regarding crew compositions, scheduling, material, and equipment allocation; 
• ensures key performance indicators (e.g., gross profit, project budgets) are reported on time and to company standards;  
• orders materials as needed or communicates with managers and vendors to obtain materials and equipment for timely project completion; 
• conducts and/or supervises safety meetings; 
• performs Winter Service (e.g., snow clearing, pruning) as needed;
• works with company software, Microsoft office suite, and standard office equipment; and
• provides excellent service (e.g., accurate, complete, and timely) to clients, work-site partners, and Company staff in a courteous and efficient manner.
   

COMPETENCIES

• Safety:  Ensures compliance with all aspects of the company’s safety program; role models safety principles; understands the contribution safety makes to employees, team morale, and gross margin.
• Results Oriented:  Maintains focus on outcomes; is proactive and goal oriented; concentrates on meeting objectives, delivering to the required time, cost, and quality; holds performance as more important than process; sets specific, measurable goals, and takes efficient action to accomplish success.
• Landscape Maintenance:  Demonstrates professional knowledge regarding horticultural practices, landscape maintenance procedures, and irrigation; presents oneself as a landscape maintenance expert to clients, vendors, and suppliers; understands industry best practices and trends.
• People Management:  Responsible for staffing, training, and performance management; approves all paperwork; complies with all human resources procedures; views employees as assets.
• Job Quality:  Understands the relationship between job quality and customer service, satisfaction, and retention; ensures landscape and horticulture quality standards are met for every job.
• Customer Service:   Consistently exceeds customer expectations; keeps customers well-informed, listens to them attentively, and addresses their concerns; enacts a personal approach to customer service.
• Interpersonal Skills:  Treats others with respect, collaboration, and support in such a way that work relationships are improved and morale is increased; is approachable; has effective communication skills.

EDUCATION/EXPERIENCE

An example of the preferred education, training, and/or experience that demonstrates possession of the knowledge, skills, and competencies for this position includes:  at least three (3) years of professional landscape and grounds maintenance experience similar to that described above.

ESSENTIAL PHYSICAL CHARACTERISTICS

The physical characteristics described here are representative of those that must be met by an employee to successfully perform the functions required by this job classification.  Reasonable accommodation may be made to enable an individual with qualified disabilities to perform the functions of this job classification, on a case-by-case basis.
 

Frequently:  sit, time spent on the telephone, repetitive use of hands to operate computers, printers, and office equipment; stand, walk, or crouch on narrow and/or slippery surfaces; stoop, kneel, bend to pick up or move objects; walk for long distances and on sloped ground and uneven surfaces; move, lift, and carry objects weighing up to 50 pounds; normal manual dexterity and hand-eye coordination; corrected hearing and vision to normal range.
 

SPECIAL NOTES, LICENSES AND CERTIFICATIONS

Pre-employment:  Incumbents must sign the Confidentiality, Non-disclosure, and Non-solicitation Agreement prior to their first day on the job.

License:  A valid class C driver’s license, which must be maintained throughout employment in this job classification, is required at the time of appointment.  

Language:  Though not required, bilingual English and Spanish skills are desirable.

Certifications:  No certifications are required of this job classification.

Working Conditions:  Work is predominately conducted outdoors with exposure to varying temperatures, weather conditions, noise levels, dust, pesticides, herbicides, grease, oils, dust, fumes, and electrical currents.  Work is also conducted in an office environment with associated noise, space, and computer screen exposure.

Background Investigation:  Incumbents must have a reputation for honesty and trustworthiness.  Misdemeanor and/or felony convictions may be disqualifying depending on type, number, severity, and recency.  Prior to appointment, candidates may be subject to a background investigation and/or drug test.

Introductory Period:  Incumbents appointed to this job classification serve an introductory period of three months.