Hospitality Facilitator

Workshops Empowerment Inc.

Passionate about hospitality and inclusion? Join Empower Café as a part-time Hospitality Facilitator—help lead our front-of-house experience while supporting individuals with disabilities in gaining skills, confidence, and meaningful work experience through our social enterprise café!

Department:                Programs

Reports to:                  Gary Jones, Café Pathway Navigator

FSLA:                          Non-Exempt     

Date Updated:             August 8, 2025

Job Summary: The Empower Café Hospitality Facilitator plays a vital front-facing role in WE Inc.’s social enterprise café, helping create a warm, welcoming environment for customers while supporting individuals living with disabilities and other barriers to employment in developing real-world job skills. This part-time position focuses on front-of-house operations, customer service, and quality control. Team members in this role may also assist with back-of-house operations as needed and will work in close coordination with the Empower Café Chef and training team.

This is a non-supervisory, hands-on position ideal for individuals who are passionate about inclusion, service, and hospitality, and who want to be part of a mission-driven team.

Qualifications:

• High school diploma or equivalent required
• Previous experience in food service, hospitality, or customer service preferred
• Willingness to learn and support back-of-house procedures when needed
• Strong interpersonal skills and commitment to inclusive practices
• Ability to work independently and as part of a team
• ServSafe Certification required, or willingness to complete certification within 60 days of employment
• Comfort working alongside individuals of various abilities and backgrounds
• Ability to stand for long periods, lift up to 30 lbs,, and operate basic kitchen and POS equipment*
• Ability to manage multiple tasks and work under pressure.
• Adaptable, independent, creative thinker with a solution-oriented mindset.
• Excellent planning and organizational skills, including the ability to manage multiple projects at once, meet deadlines, and produce consistent, measurable results. 
• Must have dependable transportation and have a driving record acceptable to WE Inc.’s insurance company for coverage, plus auto liability coverage that meets WE Inc.’s requirements.

Responsibilities:

Front-of-House Operations

• Greet, engage, and serve café customers with professionalism and warmth
• Ensure front-of-house areas are clean, orderly, and stocked
• Operate the point-of-sale (POS) system accurately and assist with daily transactions
• Support and model high-quality service standards for interns and trainees
• Communicate supply needs or customer concerns to Chef Gary Jones in a timely manner

Team Support & Training

• Work alongside individuals with disabilities and/or employment barriers in a supportive, empowering way
• Help train and coach interns in front-of-house procedures and customer service
• Be willing to learn basic back-of-house tasks to assist when coverage is needed
• Maintain clear, respectful communication and uphold a culture of inclusion and professionalism
• Coordinate and complete regular performance evaluations and address any performance issues promptly.
• Integrate job readiness and development curriculum into daily operations.
• Coordinate with the garden and healthy eating promotion initiatives.
• Collaborate with Director of Marketing to promote the café’s mission and programs through various marketing channels.
• Ensure ADA compliance standards are met

Health & Safety

• Maintain food safety, sanitation, and cleanliness standards in all service areas maintaining health department standards and expectations
• Follow proper handling protocols and enforce safe practices among trainees

This job description outlines key responsibilities but may evolve as the program develops. It is not a contract and does not include all possible duties. Employees may be assigned additional tasks as needed, with reasonable accommodation.

Typical Working Conditions: Work is performed in a café setting and in a commercial kitchen environment. Duties require manual dexterity sufficient to operate necessary equipment and a normal range of hearing to perform essential job functions. The position involves driving, primarily within the local area, with occasional regional travel as needed. This role requires regular interaction with interns, staff, and members of the public. Employees are expected to consistently demonstrate professionalism through respectful communication, reliability, punctuality, and adherence to organizational policies and safety procedures. A professional demeanor must be maintained at all times in both appearance and conduct, reflecting positively on the organization.

Physical requirements include the ability to lift and carry up to 30 pounds, stand for extended periods, walk throughout the building, stoop, bend, and perform sanitation and cleaning tasks.

Reasonable Accommodation: In accordance with applicable law, reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions of the position.

Work Hours: This is a part-time position. Shifts typically fall between 6:30 AM – 2:30 PM, Monday through Friday, with flexible scheduling available. The role is designed to be covered by 2–3 team members to allow for reliable coverage and work-life balance.

Why Join Empower Café? You’ll be joining a mission-driven team that is redefining what work looks like for individuals with disabilities and employment barriers. In this role, your ability to foster a warm and professional customer experience will directly support the growth and confidence of others. We encourage applicants from all backgrounds to apply and look forward to welcoming compassionate, adaptable team members who are excited to make a difference.

Pay Range: 20.00/hour 

Interested applicants should send a cover letter and a resume to jobs@weincal.org.

Workshops Empowerment Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.