Service and Support Engineer

Renishaw is a global technology company with core skills in measurement, motion control, healthcare, spectroscopy and manufacturing. We are looking to recruit a service and support engineer to be located at our West Dundee site in Illinois to install, service and maintain our range of analytical Raman spectroscopy equipment in the North American region.

This is an excellent opportunity to use your technical knowledge along with interpersonal skills to deliver service, advice and support which includes installation, maintenance and repair of Renishaw’s spectroscopy products. You will help ensure coverage of our customer base and maintain Renishaw’s reputation for high quality service and response.

Principal Duties & Responsibilities

• Install, repair, and maintain training for Raman microscopes and accessories in the USA, Canada and Mexico.
• Diagnose faults with instruments both remotely and on customer site.
• Provide customer training on the use and maintenance of Raman instrumentation.
• Provide technical support to customers using phone, video conferencing and e-mail.
• Maintain regular and professional communication with customers throughout service events, including schedule, status and cost.
• Act as communication link between customer and company to ensure effective service delivery.
• Assemble parts for orders and prepare instruments for shipment.
• Schedule and organize travel to customer sites.
• Complete service reports, expense reports and other administrative tasks in an accurate and timely manner.
• Other Duties as Assigned or Requested.

Qualifications

Education and Experience: Minimum

• Bachelor of Science in Mechanical Engineering, or Engineering Technology equivalent, Physics, Chemistry, Electrical, Mechanical, or Optical Engineering, or professional equivalent (3-5 years of experience), masters and Ph.D. level candidates will be considered.
• This position may require the use of, and access to, ITAR controlled data. The applicant must demonstrate eligibility to use and access such ITAR controlled data. The purpose of this requirement is to ensure compliance with U.S. export control laws.

Education and Experience: Preferred

• Experience with microscopes, spectrometers, lasers, or optics.
• Understanding of materials science, physics, chemistry, and biochemistry.

Knowledge, Skills and Abilities, Competencies

• Understanding of electronic, optical and mechanical principles.
• Understanding of electrical, optical and mechanical components including CCD. detectors, motors, reference switches, lasers, and optical microscopes.
• An organized and logical approach to troubleshooting complex opto-mechanical systems.
• Competence with Window-based computer systems.
• Manual dexterity with the physical ability to install and align optical systems in a laboratory environment.
• Ability to work independently and with minimal supervision.
• Good time-management and commitment to completing assigned work.
• Strong Interpersonal skills:
• Verbal
• Written
• Conflict-management

Compensation Range (Annual)

• Up to $80,000(depending on level and location)

In an effort to comply with local legislation, as well as to provide greater transparency to candidates regarding cash compensation, Renishaw sets standard pay ranges for all U.S.-based roles as established by job function, level, and geographic location. Final offer amounts are determined by multiple factors, including candidate experience and expertise, as well as geographic location, and may vary from the amounts listed above.

Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Affirmative action employer of minorities, females, veterans, and individuals with disabilities.

Benefits 

Renishaw offers a competitive, comprehensive benefits package for employees including health, dental and vision benefits, a 401K plan with company match, flexible spending accounts, life insurance, short- and long-term disability, vacation and personal time, paid company holidays and an employee assistance program.

Reasonable Accommodation:

If you need any assistance seeking a job opportunity at Renishaw, or if you require reasonable accommodation with the application process, please call 847-286-9953 or contact us at Americas.Workday@renishaw.com.